Frequently Asked Questions
Where are you based?
Our office is based in New Jersey, USA.
Where did tea originate?
From historical records, tea originated in China
Are your teas suitable for me?
No product will suit everyone perfectly. Our products have been designed for the average tea drinker. At TeaDuctive, we only use gentle, 100% natural ingredients sourced from trustworthy FDA approved suppliers. However, please note that everybody is different and therefore can react differently to tea. Please check if you have any allergies to tea. As always, if in doubt, ask a healthcare practitioner.
Can I drink tea before bedtime?
Of course. A good choice is a low caffeine level tea like TeaDuctive’s Whisper White Tea.
When is the best time to consume TeaDuctive tea?
All day, every day! Every tea has a function and an optimal time to consume it. However, everybody is different, so what works for most people, may not work for you.
Which tea is preferred in the morning?Afternoon? Night?
We recommend Exquisite Black Tea, Organic Fresh Green Tea, or Red Cliff Oolong Tea in the morning as these provide enough caffeine to give you a boost.
Our choice for afternoon is Elegant Jasmine Tea, its medium caffeine content and flower scent bring joy in the afternoon.
We also prepared two types of tea for night time: Wheaty Brown Rice Tea and Whisper White Tea. Both have low caffeine level and helps you relax before bedtime.
Why do I feel hungry after drinking tea?
The possible reasons may be decreased blood sugar level, or energy expended by caffeine.
Does tea or coffee have more caffeine?
In most cases, coffee has more caffeine than tea. However, there are a few types of tea that provide as much caffeine as coffee does, such as deeply fermented black tea or dark tea.
How is tea decaffeinated?
There are 4 major methods of tea decaffeination:
1. Methylene chloride: Tea leaves are soaked in methylene chloride.
2. Ethyl acetate: Tea leaves are soaked in ethyl acetate.
3. Carbon dioxide: The most common method. The tea is pressure cooked with carbon dioxide.
4. Water processing: Tea leaves are soaked in water to remove the caffeine molecules and then the water is reabsorbed later to restore the tea flavor and oil.
What are some health benefits of drinking tea?
Drinking tea regularly can bring various health benefits according to recent studies. For example, drinking tea may boost your immune system, fight against
oxidization, fight off inflammation, and even ward off cancer or heart disease, etc.
Can I drink tea on an empty stomach?
We do not suggest drinking tea when your stomach is empty. Drinking tea on an empty stomach can form gas in your digestive system.
What tea is good for stomach pain?
We suggest TeaDuctive Exquisite Black Tea and TeaDuctive Organic Fresh Green Tea to help you with stomach pain.
What tea is good for acid reflux?
We suggest adding some ginger to a low-caffeinated tea to help you with acid reflux, such as TeaDuctive Wheaty Brown Rice Tea and TeaDuctive Whisper White Tea.
Does drinking tea help with weight loss?
Yes. According to recent studies drinking white tea, black tea, oolong, or green tea may help with weight loss. Try out TeaDuctive’s Whisper White Tea, Exquisite Black Tea, Organic Fresh Green Tea or Red Cliff Oolong Tea which may help with weight loss.
Does drinking tea help with detoxing?
Yes. According to recent studies drinking green tea may help with detoxing. Try out TeaDuctive’s Organic Fresh Green Tea.
Does drinking tea help with your metabolism?
Yes. According to recent studies drinking green tea or oolong tea may help with metabolism. Try out TeaDuctive’s Organic Fresh Green Tea or Red Cliff Oolong Tea for this.
Can drinking tea help me with lowering my blood pressure?
Yes. According to recent studies drinking green tea or oolong tea may help with lowering blood pressure. Try out TeaDuctive’s Organic Fresh Green Tea.
Does drinking tea help with acne?
Yes. Recent studies show that green tea may help with acne control. Try out TeaDuctive’s Organic Fresh Green Tea.
Does drinking tea suppress your appetite?
Yes. Recent studies show that green tea and white tea may help with suppressing appetite. Try out TeaDuctive’s Organic Fresh Green Tea or Whisper White Tea.
Is drinking tea keto-friendly?
Yes. Recent studies show that green tea and black are keto-friendly teas. We suggest TeaDuctive’ Organic Fresh Green Tea or Exquisite Black Tea with your keto diet.
Does drinking tea help with cancer prevention?
Yes. According to recent studies drinking green tea may help with cancer prevention. Try out TeaDuctive’s Organic Fresh Green Tea which may help with cancer
Can drinking tea help me relax or de-stress?
Yes. Recent studies show that black tea and green tea may help people relax more. Try out TeaDuctive’s Exquisite Black Tea and Organic Fresh Green Tea which may
help you to relax or de-stress a little bit more.
What tea is good for nausea?
We recommend TeaDuctive’s Organic Fresh Green Tea and Exquisite Black Tea. Both can help with easing nausea.
What tea is good for headaches?
We recommend TeaDuctive’s Organic Fresh Green Tea, Exquisite Black Tea, or Red Cliff Oolong Tea. These teas can help with easing headaches.
Can drinking tea help fight against a cold?
Yes. Recent studies show that green tea may help fight against colds. Try out TeaDuctive’s Organic Fresh Green Tea if you have a cold.
Can drinking tea will help me poop better?
Yes. Recent studies show that green tea or black tea may help you poop better. Try out TeaDuctive’s Organic Fresh Green Tea or Exquisite Black Tea which may help you get more regular.
Can I drink tea during pregnancy?
Yes. Recent studies show most caffeinated teas are considered safe to drink during pregnancy, as long as they do not cause a woman's total daily caffeine intake to exceed 300 mg. That means you can enjoy TeaDuctive’s Wheaty Brown Rice Tea or Whisper White Tea during pregnancy.
What is a good tea for sore throat?
Recent studies show that green tea may help with sore throat. We recommend TeaDuctive’s Organic Fresh Green Tea for your throat.
Can I drink tea when I am sick?
Of course, tea can be a helpful drink when you are sick. Remember to choose a low-caffeine tea and brew it with hot water! We recommend drinking TeaDuctive’s Organic Fresh Green Tea to help you relieve your sickness!
What tea helps with bloating?
Recent studies show that green help may help with bloating. We recommend TeaDuctive’s Organic
Fresh Green Tea.
Is tea healthier than soda? Than coffee?
Tea is considerably healthier than soda as long as you drink it without sugar or with only very low amounts of sugar.
It is hard to say if tea is better than coffee. That’s because it’s difficult to separate out their different ingredients, their role in your diet, and their effects on
different body systems. Both plain black coffee and tea have similar health benefits, but deciding which one is healthier may depend more on your everyday physical status.
Can drinking tea dehydrate you?
According to recent research, when consumed in moderate amounts, caffeinated drinks — including tea — are as hydrating as water. Tea is unlikely to dehydrate you.
Will drinking tea break my fasting?
No, it won’t. On the contrary, drinking tea (unsweetened calorie-free tea) may help you deal with your hunger, lower your stress level, and support weight loss.
How many cups of tea should I drink every day?
According to recent studies, we recommend drinking 3–4 cups (710–950 ml) of tea per day.
How many types of tea does TeaDuctive offer?
At this stage, TeaDuctive is offering 6 types of tea: Jasmine Tea, Black Tea, White Tea, Brown Rice Tea, Oolong Tea, and Organic Green Tea. All tea types are FDA-approved. Our Organic Green Tea is USDA Organic verified.
What is the shelf life of the tea?
From the date of manufacture, our product will have a best-before date of 3 years.
How do I brew the tea?
Different types of tea have different brewing requirements in terms of temperature, water volume, and brewing time. Check out the brewing instruction on the left-hand side of each box to get the best brew.
Will brewing instructions be included?
Yes! Each box will include brewing instructions with illustrations, recommended times, and temperatures. Check out the brewing instruction on the left-hand side of each box.
What’s the difference between each type of tea?
Each type of TeaDuctive tea has different scent, color, flavor, strength level, caffeine level, etc.
Where can I find the product description?
You can find it on the back side of the box. You can also scan our QR code on the box and check it out on our website.
How do I adjust the strength of tea?
Simply change the brewing time to find your favorite strength level. Feel free to check out the taste profile on the box – we provide a strength level guide to give you a reference.
How do I know the caffeine level of each tea?
Feel free to check out the taste profile on the box and our website page – we provide a caffeine level indicator to give you a reference.
Is TeaDuctive tea organic or gluten-free?
Our organic tea products are USDA certified organic and gluten-free!
Is TeaDuctive tea lactose-free?
Our tea products are completely lactose-free. The ingredients are pure tea leaves, no milk or dairy products added.
Can I drink the tea cold?
All of our tea series are delicious served over ice. You can also add some milk to create an iced milk tea. Be creative and have fun.
Are tea leaves edible?
Yes! All the little pieces and chunks of goodness are what make up the tea, and they are all 100% edible. With that said, not all the ingredients might taste good when chewed, so just use your own taste buds and discretion. (And no, you absolutely do not have to eat them to reap the benefits!)
What tea has the most caffeine?
In the current TeaDuctive tea series, Exquisite Black Tea contains the most caffeine.
What tea has the least caffeine?
In the current TeaDuctive tea series, Whisper White Tea contains the least caffeine.
Do you guys sell any herbal tea?
No. Currently all TeaDuctive tea is made of tea leaves (Camellia sinensis).
Can I drink tea with milk?
Surely you can! Milk is one of the best partners for tea. Feel free to try whatever you want to create a lovely new taste.
Can I add sugar to my tea?
Definitely! If you find pure tea a little bit dull, you can add a little sugar to make the tea even more delicious.
Is your tea blended?
In our current TeaDuctive tea series, only Wheaty Brown Rice Tea is blended. Wheaty Brown Rice Tea is roasted rice blended with green tea. The other five tea types are made of pure tea leaves.
Does your tea contain artificial flavor?
No. TeaDuctive teas contain no artificial flavor.
Where can I buy your teas?
You can find our tea on eBay, Amazon, and TeaDuctive.com!
How can I keep the tea fresh once I open the foil bag?
We include one bag clip for each TeaDuctive tea box. Simply use the bag clip to seal the foil bag and keep your tea fresh. If you are not sure how to use it, check out this video: https://youtube.com/shorts/kaw1x3Lk_hM
What is the size of each box? Is the packaging material safe?
Each box contains 20 teabags, and each box size is 13cm x 9cm x 7cm. Our tea is FDA certified and we always make sure to keep high safety and sanitation standards. The tea bag material we selected is PET which can withstand up to 480°F/250℃, and it is more environmentally friendly than regular plastics and is recyclable.
Do you have any handbags that come along with the tea?
Yes. We offer one TeaDuctive handbag for every purchase of 6 boxes of tea.
Orders, Shipping, Returns, Payments
Can I modify or cancel my order?
In most cases, we are unable to cancel or modify orders after they are placed through the website. The process of fulfillment begins soon after an order is placed, which leaves
virtually no window for editing or canceling an order. Please contact our customer service immediately after placing an order, and we will do our best to cancel your order and send out a draft order with the corrections you requested.
Where do you ship to? Do you ship internationally?
We currently only ship within the USA. However, the shipping timeline may vary in different
regions. Usually, our products will be delivered to you within 2 weeks, but there may be some variance.
Unfortunately, we do not support international shipping at the current stage. We are working
hard to expand our sales network internationally, and international shipping will be available in the future. Stay tuned!
How much is the shipping cost?
The shipping fee varies depending on your region. It is automatically calculated and collected when you place an order.
Do I need to pay extra shipping fees later?
The shipping fee is collected when you place the order. The actual rate will vary depending on different regions. There will be no other hidden fees or international shipping fees requested later.
What shipping methods do you use?
We use Priority Mail (USPS). We always make every effort to ship the product the same day that it is ordered.
Do you ship 7 days a week?
No. Our shipping facility ships Monday through Friday only. However, orders are accepted 24/7 via the website http://www.teaductive.com.
How do I track my order?
You can log into your account to view your recent order history. As you place your order, please make sure the email address you enter is correct. If you have successfully placed an order, you will receive an order confirmation email within an hour. You will receive another email when your order ships. In some instances, it may take up to 72 hours for your tracking number to be available in your account after your order ships.
What payment options do you offer?
TeaDuctive.com accepts Visa, MasterCard, Discover, American Express, PayPal, Apple Pay and Google Pay. We also accept debit cards with a Visa or MasterCard logo.
Is my credit card charged as soon as I place my internet order?
When you place an order using a debit or credit card, an authorization is obtained from your bank and your card is charged at that time.
How can I find out discount information?
You can receive discount announcements by signing up for our newsletter in the form located at the bottom of our website.
How do I redeem promotion codes?
TeaDuctive promotion codes can be redeemed in the Promotion Code field in checkout, on the right-hand side. A promotion code reduces your basket subtotal only and does not apply toward shipping and handling or sales tax. Promotion codes cannot be applied to previous purchases.
What is your return and refund policy?
We want every customer to be satisfied with their orders and we will gladly exchange or refund any unsatisfied tea items. Please refer to our Return Policy for more information.
Account Management & Settings
How to create an account?
Go to TeaDuctive website: http://www.teaductive.com. Click on the “Account” icon on the top right of the homepage, then fill out your account name, password and email address in the “Create Account” field to create a new account.
Do I need an account to place an order?
You can either create an account or choose guest checkout if you do not wish to create an account. However, we do recommend to register an account with us for easier and faster checkout. For future purchases, you will not need to fill in your details every time and you will also receive our first-time purchase discount and other exclusive rewards.
What should I do if I am unable to register an account?
Please clear the cache and cookies on your browser if you encounter any issues on our website and ensure that you have filled in all the mandatory fields.
I forgot my password. How can I update it?
Click on the “Account” icon on the top right of the homepage. Under the “Login” field, click on the "Forgot your password?" link. Enter your email address and a password reset email will be sent to you. Click the "Login" link in the email and click “ Reset Password”, and then follow the prompts in the email sent to you.
Can I save the items in my cart?
By creating an account, items will stay in your shopping cart until you place an order. However, to keep track of items you would like to purchase, our recommendation is to add them to your wishlist. Click on the heart icon below a product image to save that item to your list. You can check out the wishlist by clicking on the heart icon on the top right of the homepage. Make sure you have an account so that you can use this feature.
Policy, Safety, and Copyright
How to contact customer support?
You can always contact our customer support by email at email@example.com. Our customer support team will get back to you ASAP.
Why do I have to give my security code from my credit card?
It is an extra step to ensure the security of our customers.
Is my personal information kept private?
At TeaDuctive, we value customer privacy as one of our top priorities. Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.
How can I leave reviews and ratings on your products?
Feel free to leave reviews and ratings in the “Comments” area at the bottom of each product page.